Terms of Use and Service Agreement
Last updated: 15 May 2026
These Terms of Use and Service Agreement apply to your use of coachkristina.net and to any services, sessions, packages, digital products, or resources purchased from Coach Kristina.
This website and the services offered through it are owned and operated by:
Kristina Day trading as Coach Kristina
268 Norwood Road
London SE27 9AJ
United Kingdom
Email: kristina@coachkristina.net
By using this website, booking a session, purchasing a package, buying a digital product, subscribing to my mailing list, or otherwise engaging with my services, you agree to these Terms.
If you do not agree with these Terms, please do not use this website or purchase my services.
1. About Coach Kristina
Coach Kristina provides spiritual life coaching, reflective guidance, inner work, and personal development support for adults.
My work may include spiritual reflection, intuitive exploration, coaching conversation, journaling prompts, meditation-style practices, personal development exercises, and support with integration and next steps.
2. Who my services are for
My services are for adults aged 18 and over.
By booking or purchasing from me, you confirm that you are at least 18 years old.
I work with clients internationally, but it is your responsibility to make sure that accessing my services is lawful and appropriate in your country or location.
3. Coaching is not therapy, medical care, or crisis support
My services are not therapy, counselling, psychotherapy, psychiatry, medical care, medical advice, diagnosis, treatment, legal advice, financial advice, or emergency support.
I do not diagnose, treat, or cure any mental health condition, physical health condition, trauma, addiction, or other condition.
You are responsible for your own physical, emotional, mental, financial, legal, and spiritual wellbeing. You agree not to disregard medical, therapeutic, psychiatric, legal, financial, or other professional advice because of anything discussed in coaching or found on this website.
If you are currently experiencing acute mental distress, active suicidal thoughts, self-harm risk, psychosis, severe untreated mental health symptoms, active addiction crisis, or any other emergency, coaching is not appropriate as your primary form of support. Please contact emergency services or a qualified professional in your country.
If you are unsure whether coaching is appropriate for you, please seek advice from a qualified healthcare or mental health professional before booking.
4. Spiritual and intuitive work
Spiritual coaching may involve conversations about the Divine, intuition, inner guidance, spiritual awakening, meaning, purpose, shadow integration, and personal transformation.
Any spiritual or intuitive insights explored during sessions are offered as reflective guidance only. They are not predictions, guarantees, instructions, or substitutes for your own discernment.
You remain fully responsible for your choices, decisions, actions, and outcomes.
5. Services offered
Coach Kristina may offer services including, but not limited to:
Paid discovery sessions
Single coaching sessions
Three-month coaching packages
Written reflections, prompts, practices, or exercises
E-books or other digital resources
Free lead magnets or newsletter resources
The details, prices, availability, and content of each offer are described on the relevant page of this website or in written communication with you.
I may change, pause, withdraw, or update any offer at any time.
6. Booking and payment
Bookings are confirmed only once payment has been received, unless we agree otherwise in writing.
Payments may be processed in different currencies, including GBP, EUR, USD, or your local currency, depending on your location and the payment provider used.
Prices may be displayed in one currency and converted by the payment provider, your card provider, bank, or payment platform. You are responsible for any currency conversion fees, bank charges, card fees, or local taxes that may apply.
Payments are processed by third-party providers such as Stripe or other payment platforms. I do not store your full card details.
7. Consumer cancellation rights
If you are purchasing as a consumer online, by email, or otherwise at a distance, you may have a legal right to cancel your purchase within 14 days of the date of purchase.
If you ask for a session or service to begin during the 14-day cancellation period, you agree that I may begin providing the service before the cancellation period has ended.
If a session or service has already been provided, you agree that you will be charged for the part of the service already delivered.
If the service has been fully performed with your agreement during the 14-day cancellation period, you may lose your right to cancel that service.
For digital products, downloads, recordings, or other digital content, you may lose your right to cancel once you have expressly agreed to receive access during the cancellation period and have acknowledged that you lose your cancellation right once access or download begins.
This section is intended to reflect UK consumer distance-selling principles. If you are unsure about your rights, please seek independent advice.
8. Refund policy
Except where required by law, payments for sessions, packages, and services are non-refundable.
If you choose to stop coaching after a package has begun, unused sessions are not automatically refunded.
If circumstances arise that make it difficult for you to continue within the original package period, please contact me. We may, by explicit mutual agreement, extend the period in which your remaining sessions can be taken.
Any extension is at my discretion and must be agreed in writing.
Nothing in these Terms affects any legal rights you may have as a consumer.
9. Rescheduling, lateness, and missed sessions
If you need to reschedule a session, please give at least 24 hours’ notice.
Where at least 24 hours’ notice is given, we will reschedule the session to a mutually convenient date and time.
If you do not attend a session and have not given notice, that session is forfeited and no refund will be given.
If you are late, the session will usually still end at the scheduled time, unless I choose otherwise.
If I need to reschedule a session, I will let you know as soon as reasonably possible and we will arrange a mutually convenient alternative time.
10. Coaching packages
Package sessions are ideally taken weekly, unless we agree otherwise.
Packages must be completed within the timeframe stated on the relevant offer page. For the three-month coaching package, sessions must be completed within 6 months unless we explicitly agree otherwise in writing.
If you choose not to complete your package within the agreed timeframe and no extension has been agreed, remaining sessions may be forfeited.
11. Payment plans
Where a payment plan is offered, you agree to pay all instalments in full and on time.
A payment plan is not a subscription that can be cancelled at any time. It is a way of paying for the agreed package in instalments.
If a payment fails or an instalment is overdue, sessions and between-session support may pause until payment is made.
You remain responsible for any outstanding payments unless we agree otherwise in writing.
12. Between-session support
Some coaching packages may include between-session support by Telegram, Signal, WhatsApp, or another agreed method.
This support may include brief reflections, integration questions, accountability check-ins, and clarification related to your coaching process.
I aim to respond within 1 business day, but this is not guaranteed.
Between-session support is not emergency support, crisis support, therapy, or a substitute for a coaching session.
Please do not use between-session messaging for urgent or emergency matters. If you are in crisis or immediate danger, contact emergency services or an appropriate crisis support provider in your country.
13. Session recordings
Sometimes, sessions may be recorded by mutual agreement.
If a session is recorded on Zoom or another platform, you will be asked to consent through the platform and I will also seek verbal consent.
You are not required to agree to recording. If you do not consent, the session will not be recorded.
Recordings are for the agreed coaching purpose only and should not be shared publicly or with third parties unless we both agree in writing.
14. Notes and written materials
I may keep brief notes relating to your coaching process, themes, reflections, practices, or agreed next steps.
I may also provide written prompts, practices, reflections, exercises, or other materials for your personal use.
Any materials I provide are for your own personal, non-commercial use only. You may not copy, share, publish, sell, teach, reproduce, or distribute them without my written permission.
15. Confidentiality
I treat your coaching sessions and personal information with care and respect.
However, confidentiality is not absolute. I may need to disclose information if:
I am required to do so by law
I believe there is a serious risk of harm to you or another person
I need to obtain legal, professional, supervisory, technical, or administrative support
Disclosure is necessary to process payments, manage bookings, or provide services
You give me permission to share specific information
I will only share what is necessary in the circumstances.
16. Client responsibility
Coaching is a collaborative process. You are responsible for your participation, decisions, actions, boundaries, and wellbeing.
You agree to engage honestly and respectfully, and to take responsibility for how you apply anything discussed in sessions or provided through this website.
You understand that coaching may bring up emotional material and that you are responsible for seeking appropriate additional support if needed.
17. No guarantees
I do not guarantee any specific outcome, transformation, breakthrough, result, income, relationship change, emotional state, spiritual experience, healing, or life change.
Testimonials or examples shared on this website represent individual experiences only and do not guarantee similar results.
18. Digital products and e-books
From time to time, I may sell e-books or other digital products directly through this website.
Digital products are for your personal use only. You may not copy, share, resell, reproduce, publish, distribute, upload, or otherwise make them available to others without my written permission.
Because digital content can be accessed immediately, refund and cancellation rights may differ from live services. Where required, you will be asked to consent to immediate access and acknowledge that you may lose your right to cancel once access or download begins.
19. Free resources and lead magnets
I may offer free resources, such as guides, worksheets, reflections, or practices, in exchange for joining my mailing list.
Free resources are provided for personal reflection and educational purposes only. They are not therapy, medical advice, diagnosis, treatment, or crisis support.
You can unsubscribe from marketing emails at any time.
20. Intellectual property
All content on this website, including text, images, resources, worksheets, downloads, branding, coaching materials, blog posts, and written exercises, belongs to Coach Kristina or is used with permission, unless stated otherwise.
You may view and use the website for your personal, non-commercial use.
You may not copy, reproduce, adapt, republish, sell, distribute, or use my content for commercial purposes without my written permission.
21. Website use
You agree not to misuse this website, attempt to interfere with its security or functionality, upload harmful code, scrape content, or use the site in a way that is unlawful or harmful.
I do not guarantee that the website will always be available, secure, error-free, or uninterrupted.
22. Affiliate links and third-party websites
Some pages may contain affiliate links, including Amazon affiliate links. If you purchase through an affiliate link, I may receive a commission at no additional cost to you.
Third-party websites, platforms, payment processors, retailers, and services have their own terms and policies. I am not responsible for their content, practices, availability, or actions.
23. Limitation of liability
To the fullest extent permitted by law, I will not be liable for any indirect, incidental, consequential, special, or punitive loss or damage arising from your use of this website, services, sessions, resources, or third-party links.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any legal rights that cannot be excluded.
24. Changes to these Terms
I may update these Terms from time to time. The latest version will be posted on this website with the updated date.
If you have already purchased a service, the terms in place at the time of purchase will usually apply to that purchase, unless a change is required by law or agreed with you.
25. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that may apply in your country of residence.
26. Contact
If you have any questions about these Terms, please contact: