Privacy Policy for CoachKristina
Last updated: 15 May 2026
Coach Kristina respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Kristina Day trading as Coach Kristina collects, uses, stores, and protects your personal information when you visit coachkristina.net, contact me, book a session, purchase a service or digital product, subscribe to my mailing list, download a free resource, or otherwise interact with my website and services.
This policy applies to coachkristina.net and any content, functionality, products, services, or resources offered through the website.
When you use this website or work with me, I may collect certain information from you. Some information is collected automatically through the website, and some is provided voluntarily by you, for example when you contact me, book a session, make a purchase, subscribe to my mailing list, or take part in coaching.
Please read this Privacy Policy carefully so you understand how and why I collect and use your personal information, and what rights you have in relation to it.
For the purposes of data protection law, Kristina Day trading as Coach Kristina is the data controller for the personal information described in this policy.
You can contact me about this Privacy Policy or your personal information at:
Business details are provided further below in this policy.
1. Personal information I collect
Depending on how you interact with me, I may collect and process the following types of personal information.
Contact and identity information
This may include:
Your name
Email address
Phone number or messaging handle
Country or time zone
Information you include in emails, messages, booking forms, or other communications
Booking and payment information
This may include:
Services or products purchased
Booking details
Session dates and times
Payment status
Billing details
Currency and transaction information
Limited payment information provided by payment processors
I do not store your full card details. Payments are processed by third-party payment providers such as Stripe.
Coaching information
If you work with me as a coaching client, I may collect information you choose to share during enquiries, discovery sessions, coaching sessions, messages, written exercises, reflections, or between-session support.
This may include information about your life, relationships, emotions, spiritual beliefs or experiences, personal history, goals, challenges, inner work, wellbeing, and other matters relevant to coaching.
I may keep brief coaching notes to support your process and continuity of service.
Special category data
Because spiritual coaching and inner work may involve personal and sensitive topics, you may choose to share information that counts as special category data under UK data protection law.
This may include information about health, emotional wellbeing, religious or philosophical beliefs, sexuality, sex life, or other sensitive matters.
I do not require you to share sensitive information unless it feels relevant to you and you choose to do so. If you choose to share this information in the context of coaching, I process it only for the purpose of providing coaching support, maintaining appropriate records, and protecting your wellbeing and my business.
My lawful basis for processing personal data in connection with coaching is usually contract, legitimate interests, or legal obligation, depending on the situation. Where special category data is processed, I rely on your explicit consent, unless another lawful condition applies.
You may withdraw consent for the processing of special category data at any time by contacting me. This will not affect processing that has already taken place, or information I may need to retain for legal, safeguarding, accounting, or dispute-resolution purposes.
Website and technical information
When you visit my website, some technical information may be collected automatically, such as:
IP address
Browser type
Device type
Pages visited
Approximate location
Referral source
Date and time of visit
Website usage data
This may be collected through hosting logs, security tools, analytics tools, or cookies.
Newsletter and marketing information
If you sign up to my newsletter or download a free resource, I may collect:
Your name
Email address
Consent status
Sign-up source
Email engagement data, such as opens or clicks
Preferences or interests you share with me
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting me directly.
Testimonials
If you provide a testimonial, I will only publish your words, name, image, or identifying details with your permission.
2. How I use your personal information
I use your personal information to:
Respond to enquiries
Provide coaching services
Manage bookings and payments
Deliver digital products or resources
Send session information, reminders, or follow-up materials
Provide between-session support where included in your package
Keep appropriate client notes and records
Send newsletters or marketing emails where you have consented
Improve my website and services
Manage website security and spam prevention
Comply with legal, tax, accounting, and regulatory obligations
Protect my legal rights and business interests
3. Lawful bases for using your data
Under UK GDPR, I rely on one or more lawful bases depending on the purpose of processing.
Contract
I process your data where necessary to provide services, sessions, packages, digital products, or resources you have requested or purchased.
Consent
I rely on consent for newsletter marketing, some cookies or analytics where required, testimonials, session recordings, and the processing of certain sensitive information where appropriate.
You can withdraw consent at any time.
Legitimate interests
I may process data where it is necessary for my legitimate business interests, provided your rights and freedoms do not override those interests.
This may include responding to enquiries, keeping basic business records, improving my services, maintaining website security, preventing misuse, and handling disputes or legal claims.
Legal obligation
I may process or retain data where required for tax, accounting, legal, or regulatory purposes.
Vital interests
In rare circumstances, I may process or disclose information if necessary to protect someone’s life or safety.
4. How I store your information
I take reasonable steps to protect your personal information.
Client notes may be stored in Evernote on my personal computer and synced to the cloud. Emails and business communications may be stored through email services and related cloud systems.
I also use third-party service providers to operate my website, process payments, send newsletters, deliver sessions, and manage business administration.
No online system can be guaranteed completely secure, but I take reasonable care to protect your data from unauthorised access, loss, misuse, or disclosure.
5. Third-party services I use
I may use third-party services including, but not limited to:
Stripe or other payment processors
Zoom for online sessions
WhatsApp, Telegram, or Signal for agreed between-session support
MailerLite for newsletters and email marketing
WordPress for the website
DreamHost for website hosting
Google Analytics and Google Search Console for website performance and search data
Google Workspace, Apple iCloud, or email/cloud services for communication and storage
Evernote for coaching notes
Anti-spam or security tools, including reCAPTCHA or similar services
External retailers such as Amazon or other book retailers
These providers may process your data according to their own privacy policies and terms.
6. International transfers
Because I work internationally and use online platforms, your personal information may be processed or stored outside the UK or European Economic Area.
Where this happens, I aim to use reputable providers and rely on appropriate safeguards where required, such as adequacy regulations, standard contractual clauses, or equivalent protections.
7. Cookies and analytics
My website may use cookies or similar technologies.
Some cookies are necessary for the website to function properly. Others may help with security, spam prevention, analytics, or understanding how visitors use the website.
Where required, you will be asked for consent before non-essential cookies are used.
You can usually control cookies through your browser settings or through any cookie settings tool made available on this website.
Important note: if Google Analytics is active on the website, analytics cookies or similar tracking technologies may be used. If analytics tools are used, they should only be used in line with applicable cookie and privacy rules.
8. How long I keep your data
I keep personal information only for as long as necessary for the purposes described in this policy, including legal, accounting, tax, safeguarding, dispute-resolution, and business purposes.
My current retention approach is:
Enquiry emails from non-clients: up to 24 months
Client coaching notes and coaching-related records: up to 3 years after our work ends
Newsletter subscriber data: until you unsubscribe or ask for deletion
Testimonials: until you withdraw permission or I remove them
Session recordings: only for as long as needed for the agreed purpose, unless otherwise agreed
Payment, tax, and accounting records: for the standard legal retention period required by HMRC or applicable law
Website analytics data: according to the settings of the relevant analytics provider
I may keep certain information for longer if required for legal claims, accounting, tax, safeguarding, or legitimate business reasons.
9. Your rights
Depending on your location and applicable law, you may have rights including:
The right to access your personal data
The right to correct inaccurate data
The right to request deletion of your data
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent
The right to complain to a data protection authority
If you want to exercise any of these rights, please contact me at:
I may need to verify your identity before responding.
Please note that some rights are not absolute. I may need to keep certain information for legal, tax, accounting, safeguarding, or dispute-resolution purposes.
10. Deleting coaching notes
You may request deletion of coaching notes or personal information I hold about you.
Where legally possible, I will delete or anonymise the information. However, I may need to retain some information if required for legal, accounting, tax, insurance, safeguarding, or dispute-resolution purposes.
11. Newsletter and email marketing
If you subscribe to my newsletter or download a free resource, I may send you emails about spiritual coaching, blog posts, resources, offers, events, or related reflections.
You can unsubscribe at any time using the unsubscribe link in any marketing email or by contacting me directly.
I will not sell your email address to third parties.
12. E-books and digital products
If you purchase an e-book or digital product directly from this website, I may process your name, email address, payment details, order details, and delivery/access information in order to complete your purchase and comply with legal and accounting obligations.
13. Affiliate links
Some pages may contain affiliate links, including Amazon affiliate links. If you click an affiliate link and make a purchase, the third-party retailer may collect information about your visit and purchase according to its own privacy policy.
As an Amazon Associate I earn from qualifying purchases.
14. Children
My website and services are intended for adults aged 18 and over.
I do not knowingly collect personal information from children. If you believe a child has provided personal information to me, please contact me and I will take appropriate steps to delete it.
15. Business details
This website is owned and operated by:
Kristina Day trading as Coach Kristina
Business address:
268 Norwood Road
London SE27 9AJ
United Kingdom
Email: kristina@coachkristina.net
For the purposes of data protection law, Kristina Day trading as Coach Kristina is the data controller for the personal information described in this policy.
16. Complaints
If you have a concern about how I handle your personal information, please contact me first so I can try to resolve it.
You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your data has been handled.
17. Changes to this Privacy Policy
I may update this Privacy Policy from time to time. The latest version will be posted on this website with the updated date.
18. Contact
For questions about this Privacy Policy or your personal data, please contact: